Tech Support Rep

Company: MDToolbox
Location: Richland
Posted on: November 17, 2022

Job Description:

We are seeking a detail oriented Technical Support Representative/Call Center Agent to join our team. The position is Mon-Fri 8 to 5 and located in our Tricities, WA office (remote is not an option). Position is immediate hire - please state your availability when applying. We offer a friendly work environment, great benefits and advancement opportunities.The ideal candidate will be good with technology and patient/able to help others with technology. The position requires helping users with onboarding, setting up accounts, answering questions on general software usage, troubleshooting problems on both our web and mobile healthcare software platforms.*Required Qualifications** Must have experience in Customer Service, Technical Support, Helpdesk or Call Center* Extremely detail oriented and able to multi-task* Strong English written and oral communication* Must be able to help end users at all levels of computer skills and provide excellent customer service* Strong documentation skills* Healthcare experience is a plusJob Type: Full-timePay: $16.00 - $20.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time offSchedule:* 8 hour shift* Monday to FridayExperience:* Helpdesk/Support: 1 year (Preferred)Work Location: One location

Keywords: MDToolbox, Richland , Tech Support Rep, Other , Richland, Washington