Scheduler II

Company: Pacific Medical Centers
Location: Richland
Posted on: November 17, 2021

Job Description:

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system. Kadlec Regional Medical Center has an exciting opportunity for a Scheduler II to join our growing Kadlec Healthplex team located in Richland, Washington! Shift Details: 1.0 FTE, Full-time, Day Shift Minimum Requirements: * 2 years general office experience which includes public interaction experience Preferred Qualifications: * Associate's Degree from an accredited educational institution. * Current American Heart Association Healthcare Provider BLS * Experience with improving customer flow within a hospital or large physician practice * Bi-lingual or multi-lingual skills Duties include, but are not limited to, the following: Under the general direction of Supv Therapy Services, performs a variety of office scheduling functions and related tasks as assigned. This position may require floating to other positions within the Healthplex on a short term basis relative to absences, etc. * Demonstrate and sustain compliance with Kadlec Caregiver Expectations Standard of Excellence and Code of Conduct. * Manages patient lists/queues in computer system relative to scheduling process. * Assists with audit of patient records for regulatory compliance, including charges as appropriate. * Receives, greets and directs patients or visitors with tact and courtesy. * Communicates with focus on customer. * Schedules routine and new patient appointments with necessary resources, including canceling or rescheduling of existing appointments, both by phone and in person. * Enters new and existing patient referrals into the computer. * Communicates and coordinates with Healthplex providers as well as referring providers as appropriate to ensure provision of care within regulatory guidelines. * Maintains patient medical records and verifies accuracy. * Manages patient lists/queues in computer system relative to scheduling process. * Assists with other Healthplex staff and Schedulers as needed to promote optimal patient access * Assists with audit of patient records for regulatory compliance, including charges as appropriate. * Answers/resolves questions in a professional and courteous manner. * Answers the telephone, checks voicemails, takes messages and/or refers calls to appropriate personnel. * Operates standard office equipment such as a computer and multi-function devices with efficiency. * Works well in a multi-departmental setting, with frequent interactions involving services such as Central Scheduling, Interpreters, Patient Financial Services, etc. * Adheres to all Kadlec standard policies and procedures related to infection control, fire and safety, human resources, and clinic procedures.

Keywords: Pacific Medical Centers, Richland , Scheduler II, Other , Richland, Washington