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Medical Support Assistant

Company: Department of Veterans Affairs
Location: Richland
Posted on: June 6, 2021

Job Description:

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  • Duties




The incumbent will work for the Jonathan M. Wainwright Medical Center outlying Clinics listed in this announcement. Duties may be performed in Care in the Community, Inpatient or Outpatient PACT clinics or other areas of need.

The current need is at the Lewiston, ID clinic. The other locations listed in this announcement do not have an immediate need however could in the coming months.

Learn more about this agency


GS-5: This is the full performance level MSA position. The MSA is responsible for scheduling appointments in accordance with national scheduling guidelines, including interpreting and verifying provider orders. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.

Work Schedule: Typically, Monday-Friday 8am-4:30pm *Available shifts will be discussed during the interview process. Position can be filled on part-time or full-time bases.

Some positions could be considered for Telework after becoming fully successful in the position. Telework is not considered virtual, you would need to reside/work in the area listed in this announcement. This is not an entitlement or a guarantee and is solely at the discretion of management and is based upon the position itself as well as the person in the positions performance and suitability to work telework.

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0679 Medical Support Assistance

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement

Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j

Preferred Experience: One-year experienceworking in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology

  • Grade Determinations:GS-5 MSA (Full Performance Level) Experience or Education. One year of experience equivalent to the next lower grade level (experience working in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology) or 4 years of education above high school (must provide Transcripts if using Education to qualify)
  • Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
  • Ability to operate computerized programs and systems to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
  • Advanced knowledge of basic medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
  • Ability to make appointments in a clinical setting.
  • Ability to work independently in the accomplishment of a wide variety of duties, performing patient support work.
  • Ability to communicate effectively and professionally in person, electronically and or by telephone with internal and external customers.
  • Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

References: VA HANDBOOK 5005/53 Appendix G45

The full performance level of this vacancy is GS-5.

Physical Requirements: The work is mostly sedentary, however may require periods of standing and walking.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Keywords: Department of Veterans Affairs, Richland , Medical Support Assistant, Other , Richland, Washington

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