Rideshare Program Coordinator

Join a team thats going places!

Dispatcher

Salary $23.00 35.00 Hourly

Ben Franklin Transit is hiring a RideshareProgram Coordinator to join the Vanpool team! This dynamicindividual will support the daily operation of the vanpool/

rideshare program by aiding existing and futureclients. This individual will have outstanding customer service skills, comprehensive knowledge in

administrative tasks, documentation, and money handling.Minimum Requirements: Associates Degree and 2 years of relevant experience.

No phone calls please. BFT is an

EEO Employer

Essential Duties & Responsibilities/KSA

• Review and approve client applications for Vanpool program; train vanpool drivers and groups on established program policies and procedures; respond and resolve client concerns.
• Review monthly fares and ridership reports ensuring completeness and accuracy; process report data utilizing specialized database software.
• Assign placement of vanpool groups to maximize efficient use of vanpool fleet.
• Coordinate scheduled and unscheduled vehicle maintenance.
• Answer inquiries about Rideshare programs; provide program materials; direct customers to Agency website to access relevant information, especially for carpooling.
• Process and maintain client information by utilizing computerized system; generate reports as requested.
• Resolve issues of outstanding fees by contacting participants; report uncollected fees to accounting.
• Ensure appropriate measures are taken to secure compound gate and facility.
• Investigate and report accidents and injuries involving Agency vehicles; monitor driving records and follow up with rideshare participants regarding recent driving infractions.
• Develop various correspondence, reports, marketing and training materials.
• Work with and maintain confidential information.
• Demonstrate regular and punctual attendance.
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Understand and apply general office practices and procedures.
• Understand and apply applicable laws and regulations related to assigned area.
• Understand transit system investigative methods and techniques including report documentation.
• Deal tactfully with the public; establish cooperative working relationships with those contacted during work.
• Efficient in clerical duties such as filing, typing, faxing, recordkeeping, and data entry.
• Utilize presentation methods for training small to large groups of people.
• Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
• Utilize office equipment and other relevant technology (software and systems) to meet business needs.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions

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