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Rideshare Program Coordinator

Company: Ben Franklin Transit
Location: Richland
Posted on: May 3, 2021

Job Description:

Join a team that's going places!
Salary $23.00 – 35.00 Hourly
Ben Franklin Transit is hiring a Rideshare Program Coordinator to join the Vanpool team! This dynamic individual will support the daily operation of the vanpool/
rideshare program by aiding existing and future clients. This individual will have outstanding customer service skills, comprehensive knowledge in
administrative tasks, documentation, and money handling. Minimum Requirements: Associate's Degree and 2 years of relevant experience.
No phone calls please. BFT is an
EEO Employer
Essential Duties & Responsibilities/KSA

  • Review and approve client applications for Vanpool program; train vanpool drivers and groups on established program policies and procedures; respond and resolve client concerns.
  • Review monthly fares and ridership reports ensuring completeness and accuracy; process report data utilizing specialized database software.
  • Assign placement of vanpool groups to maximize efficient use of vanpool fleet.
  • Coordinate scheduled and unscheduled vehicle maintenance.
  • Answer inquiries about Rideshare programs; provide program materials; direct customers to Agency website to access relevant information, especially for carpooling.
  • Process and maintain client information by utilizing computerized system; generate reports as requested.
  • Resolve issues of outstanding fees by contacting participants; report uncollected fees to accounting.
  • Ensure appropriate measures are taken to secure compound gate and facility.
  • Investigate and report accidents and injuries involving Agency vehicles; monitor driving records and follow up with rideshare participants regarding recent driving infractions.
  • Develop various correspondence, reports, marketing and training materials.
  • Work with and maintain confidential information.
  • Demonstrate regular and punctual attendance.
  • Other duties as assigned


    • Understand and apply general office practices and procedures.
    • Understand and apply applicable laws and regulations related to assigned area.
    • Understand transit system investigative methods and techniques including report documentation.
    • Deal tactfully with the public; establish cooperative working relationships with those contacted during work.
    • Efficient in clerical duties such as filing, typing, faxing, recordkeeping, and data entry.
    • Utilize presentation methods for training small to large groups of people.
    • Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
    • Utilize office equipment and other relevant technology (software and systems) to meet business needs.
    • Understand, follow, and communicate clearly and concisely, both orally and in writing.
    • Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
    • Exercise sound judgment in making decisions.
    • Focus on tasks and recall details; handle frequent interruptions

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Keywords: Ben Franklin Transit, Richland , Rideshare Program Coordinator, Other , Richland, Washington

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