Rideshare Program Coordinator

Company: Ben Franklin Transit
Location: Richland
Posted on: May 2, 2021

Job Description:

Join a team that's going places!
Dispatcher
Salary $23.00 – 35.00 Hourly
Ben Franklin Transit is hiring a Rideshare Program Coordinator to join the Vanpool team! This dynamic individual will support the daily operation of the vanpool/
rideshare program by aiding existing and future clients. This individual will have outstanding customer service skills, comprehensive knowledge in
administrative tasks, documentation, and money handling. Minimum Requirements: Associate's Degree and 2 years of relevant experience.
No phone calls please. BFT is an
EEO Employer
Essential Duties & Responsibilities/KSA

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• Review and approve client applications for Vanpool program; train vanpool drivers and groups on established program policies and procedures; respond and resolve client concerns.
  
• Review monthly fares and ridership reports ensuring completeness and accuracy; process report data utilizing specialized database software.
  
• Assign placement of vanpool groups to maximize efficient use of vanpool fleet.
  
• Coordinate scheduled and unscheduled vehicle maintenance.
  
• Answer inquiries about Rideshare programs; provide program materials; direct customers to Agency website to access relevant information, especially for carpooling.
  
• Process and maintain client information by utilizing computerized system; generate reports as requested.
  
• Resolve issues of outstanding fees by contacting participants; report uncollected fees to accounting.
  
• Ensure appropriate measures are taken to secure compound gate and facility.
  
• Investigate and report accidents and injuries involving Agency vehicles; monitor driving records and follow up with rideshare participants regarding recent driving infractions.
  
• Develop various correspondence, reports, marketing and training materials.
  
• Work with and maintain confidential information.
  
• Demonstrate regular and punctual attendance.
  
• Other duties as assigned
  
  KNOWLEDGE, SKILLS & ABILITIES
  
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  • Understand and apply general office practices and procedures.
    
  • Understand and apply applicable laws and regulations related to assigned area.
    
  • Understand transit system investigative methods and techniques including report documentation.
    
  • Deal tactfully with the public; establish cooperative working relationships with those contacted during work.
    
  • Efficient in clerical duties such as filing, typing, faxing, recordkeeping, and data entry.
    
  • Utilize presentation methods for training small to large groups of people.
    
  • Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
    
  • Utilize office equipment and other relevant technology (software and systems) to meet business needs.
    
  • Understand, follow, and communicate clearly and concisely, both orally and in writing.
    
  • Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
    
  • Exercise sound judgment in making decisions.
    
  • Focus on tasks and recall details; handle frequent interruptions
    
    
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Keywords: Ben Franklin Transit, Richland , Rideshare Program Coordinator, Other , Richland, Washington