Learning and Development Partner I or II(Corporate Trainer)
Company: Gesa Credit Union
Location: Richland
Posted on: January 12, 2021
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Job Description:
THE INVITATION:Gesa Credit Union is a leading financial
cooperative powered by a highly engaged, diverse workforce
committed to collaboration and work-life balance. Our mission is
simple: Help members achieve their financial dreams. Dynamic,
adaptable people come to Gesa Credit Union to work together,
focusing on connection, innovation, and outcomes. At Gesa, you'll
find a positive fast-paced environment and excellent benefits
including matching 401(k), tuition assistance and reimbursement
programs, health insurance, flexible work arrangements, and
professional development opportunities. If you're ready to join an
organization that cares deeply about making a difference in the
lives of its members and the communities it serves, choose Gesa
Credit Union. It's not just where you bank. It's where you
belong.THE OPPORTUNITY:We are looking for a new Learning and
Development Partner I in either Tri-Cities, Spokane, or
Seattle-Tacoma to support and grow the organization's efforts in
learning and development. We're seeking an empathetic, thoughtful
candidate who has enthusiasm for helping team members learn our
best-in-class products and services, operational systems, and
organizational culture. As a member of the Learning & Development
team, you'll have the unique opportunity to enhance the
competencies of our team members while designing and conducting
training programs that boost workplace performance in alignment
with the credit union's core values. At Gesa, you'll have the
opportunity to work collaboratively within your own team as well as
cross-functionally throughout the organization and see first-hand
the difference we make in our employees' and members' lives by
providing impactful and effective training.THE IDEAL CANDIDATE:If
you have experience facilitating and executing employee development
programs, have a passion for creating inclusive and engaging
learning experiences, and can maintain a positive attitude while
navigating shifting priorities, we want to connect with you!
Specifically, we're looking for candidates who have experience
leading the development and administration of training programs via
a blended learning approach including instructor-led, virtual
instructor-led, asynchronous eLearning, and on-the-job aids. Ideal
candidates will be excellent communicators who can work effectively
with our learners, project managers, IT professionals and
leadership with little supervision. ACCOUNTABILITIES:* Employee
Onboarding and Development (50%) - Delivers new hire, member
service, sales, and product training as needed. Creates and
maintains new employee onboarding plans and assists with the
creation of ongoing employee development plans and learning
pathways. Develops and administers the credit union's training
programs and coordinates presentations and/or presents programs,
determining appropriate instructional method(s) in coordination
with subject matter experts. Designs training materials,
assessments, and assists in the creation of specific training job
aids.* Training Assessment (20%) - Initiates assessments with
leaders from all departments to identify training gaps and
opportunities. Develops, prepares and conducts innovative training
programs to address gaps and reinforce key competencies. Leverages
best practices that impact and increase the overall productivity of
team members.* Learning Management System (LMS) Administration
(20%) - Creates and maintains an engaging virtual learning
environment. Designs, develops, and enhances eLearning and video
courses, webcasts, and assessments that enhance learner retention
and are consistent with the credit union's training priorities.*
Training Evaluation (10%) - Tracks the progress of learners through
course evaluations, routine assessments, observations, and feedback
from supervisors. Evaluates the effectiveness of the current
training, adjusting program content as necessary. Maintains
accurate training records and documentation.Must maintain a solid
working knowledge of the credit union's vision, values, strategic
initiatives, systems, policies, and procedures. Must comply with
applicable laws and regulation, including but not limited to, the
Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign
Assets Control. SKILLS/ABILITIES:* Basic knowledge of training
fundamentals including facilitation of practical exercises,
material development, presentation methods, evaluation techniques,
scheduling, and coordination.* Strong oral and written
communication, facilitation, and presentation skills with the
ability to engage, motivate, influence, and coach. * Ability to
design and implement effective training and development, familiar
with adult learning and retention strategies.* Possesses an
analytical mindset; organized and detail oriented.* Must be able to
maintain composure under pressure and respond quickly to questions,
with confidence.* Must possess a strong knowledge of financial
institution products, services, and operations.* Proficient in the
credit union's operational applications, including teller and
lending origination systems. Knowledge of Fiserv DNA and Temenos is
desired.* Knowledge of Microsoft Office Suite, including
intermediate utilization of MS Excel, Word, and PowerPoint;
experience with web-based and online training solutions desired.*
Consistently display respect for all areas of diversity and levels
of knowledge, displaying mutual respect, trust and dignity, acting
in the best interest of the credit union at all times.* Perform all
duties and maintain all sensitive data with the highest standard of
confidentiality and professionalism.JOB REQUIREMENTS:* A
combination of education and experience equivalent to a two-year
college degree plus two years progressively responsible experience
in training, education, human resources, or related field including
training coordination and delivery. A four-year degree in Business,
Education, Human Resources/Management, or Communications is
desirable.* One to three years broad based financial institution
experience preferred.* Must possess and display excellent oral,
written, and presentation skills.* Must consistently display
courtesy, patience, tact and diplomacy.* Must maintain professional
demeanor and appearance.* Knowledge of Fiserv DNA and Temenos (loan
origination system) is desired.* Independent travel is required to
complete duties and attend training as necessary.* A valid Driver's
License is required. PHYSICAL REQUIREMENTS: Per the Dictionary of
Occupational Titles, this is considered a sedentary position.*
Frequent sitting (31-70%).* Occasional walking and standing
(11-30%).* Ability to lift up to 10 lbs. frequently, including
negligible forces.* Ability to lift up to 20 lbs. on a seldom
basis.* Frequent repetitive hand and wrist motions.WORKING
CONDITIONS:* Work environment is indoors, in a clean office
area.Gesa Credit Union reserves the right to revise or change the
job description as the need arises. This job description is not all
inclusive of total job responsibilities nor does it constitute a
written or implied contract of employment.Regular Full Time
Employee BenefitsYour Wellbeing:* Medical, Dental, and Vision
Plans* 20 Days Accrued Paid Time Off* 10 Paid Holidays * Employer
Provided Short Term Disability and Long Term Disability* Voluntary
Pet InsuranceYour Financial:* 401k & Roth 401k With Employer Match*
Employer Provided Life Insurance & AD&D * Tuition Assistance &
Reimbursement Programs* Employee Loan Discounts* Annual Incentive
ProgramYour Extra Perks:* Employee Assistance Program* Development
Training* Employee Recognition Program, Gesa Gold & Service
AwardsGesa Credit Union reserves the right to revise or change the
job description as the need arises. This job description is not all
inclusive of total job responsibilities nor does it constitute a
written or implied contract of employment.Selected candidate(s)
must be able to pass a pre-employment drug screen which includes
screening for all drugs considered illegal or controlled by the
State of Washington, as well as, a credit/background check and a
skills assessment.Gesa reserves the right not to hire any relatives
of or those in a close personal relationship with any Gesa
employee, Board member or Supervisory Committee member.Gesa Credit
Union is an Equal Opportunity Employer and, as such, affirms in
policy and practice to recruit, hire, train, and promote, in all
job classifications, without regard to race, religion, color,
national origin, citizenship, sex, sexual orientation, gender
identity, age, veteran status, disability, genetic information, or
any other protected characteristic. Gesa Credit Union will not
discriminate against persons because of their disability, including
disabled veterans, and will make reasonable accommodations for
known physical or mental limitations of qualified employees and
applicants with disabilities. If you are interested in applying and
require special assistance or accommodations due to a disability,
please contact our Human Resources department at (509)
378-3100.EOE/AA - Minority/Female/Sexual Orientation/Gender
Identity/Disability/Veteranhttps://www.gesa.com/pdfs/careers/eeo_policy_statement.pdf
Keywords: Gesa Credit Union, Richland , Learning and Development Partner I or II(Corporate Trainer), Other , Richland, Washington
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