Learning and Development Partner I or II(Corporate Trainer)

Company: Gesa Credit Union
Location: Richland
Posted on: January 12, 2021

Job Description:

THE INVITATION:Gesa Credit Union is a leading financial cooperative powered by a highly engaged, diverse workforce committed to collaboration and work-life balance. Our mission is simple: Help members achieve their financial dreams. Dynamic, adaptable people come to Gesa Credit Union to work together, focusing on connection, innovation, and outcomes. At Gesa, you'll find a positive fast-paced environment and excellent benefits including matching 401(k), tuition assistance and reimbursement programs, health insurance, flexible work arrangements, and professional development opportunities. If you're ready to join an organization that cares deeply about making a difference in the lives of its members and the communities it serves, choose Gesa Credit Union. It's not just where you bank. It's where you belong.THE OPPORTUNITY:We are looking for a new Learning and Development Partner I in either Tri-Cities, Spokane, or Seattle-Tacoma to support and grow the organization's efforts in learning and development. We're seeking an empathetic, thoughtful candidate who has enthusiasm for helping team members learn our best-in-class products and services, operational systems, and organizational culture. As a member of the Learning & Development team, you'll have the unique opportunity to enhance the competencies of our team members while designing and conducting training programs that boost workplace performance in alignment with the credit union's core values. At Gesa, you'll have the opportunity to work collaboratively within your own team as well as cross-functionally throughout the organization and see first-hand the difference we make in our employees' and members' lives by providing impactful and effective training.THE IDEAL CANDIDATE:If you have experience facilitating and executing employee development programs, have a passion for creating inclusive and engaging learning experiences, and can maintain a positive attitude while navigating shifting priorities, we want to connect with you! Specifically, we're looking for candidates who have experience leading the development and administration of training programs via a blended learning approach including instructor-led, virtual instructor-led, asynchronous eLearning, and on-the-job aids. Ideal candidates will be excellent communicators who can work effectively with our learners, project managers, IT professionals and leadership with little supervision. ACCOUNTABILITIES:* Employee Onboarding and Development (50%) - Delivers new hire, member service, sales, and product training as needed. Creates and maintains new employee onboarding plans and assists with the creation of ongoing employee development plans and learning pathways. Develops and administers the credit union's training programs and coordinates presentations and/or presents programs, determining appropriate instructional method(s) in coordination with subject matter experts. Designs training materials, assessments, and assists in the creation of specific training job aids.* Training Assessment (20%) - Initiates assessments with leaders from all departments to identify training gaps and opportunities. Develops, prepares and conducts innovative training programs to address gaps and reinforce key competencies. Leverages best practices that impact and increase the overall productivity of team members.* Learning Management System (LMS) Administration (20%) - Creates and maintains an engaging virtual learning environment. Designs, develops, and enhances eLearning and video courses, webcasts, and assessments that enhance learner retention and are consistent with the credit union's training priorities.* Training Evaluation (10%) - Tracks the progress of learners through course evaluations, routine assessments, observations, and feedback from supervisors. Evaluates the effectiveness of the current training, adjusting program content as necessary. Maintains accurate training records and documentation.Must maintain a solid working knowledge of the credit union's vision, values, strategic initiatives, systems, policies, and procedures. Must comply with applicable laws and regulation, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control. SKILLS/ABILITIES:* Basic knowledge of training fundamentals including facilitation of practical exercises, material development, presentation methods, evaluation techniques, scheduling, and coordination.* Strong oral and written communication, facilitation, and presentation skills with the ability to engage, motivate, influence, and coach. * Ability to design and implement effective training and development, familiar with adult learning and retention strategies.* Possesses an analytical mindset; organized and detail oriented.* Must be able to maintain composure under pressure and respond quickly to questions, with confidence.* Must possess a strong knowledge of financial institution products, services, and operations.* Proficient in the credit union's operational applications, including teller and lending origination systems. Knowledge of Fiserv DNA and Temenos is desired.* Knowledge of Microsoft Office Suite, including intermediate utilization of MS Excel, Word, and PowerPoint; experience with web-based and online training solutions desired.* Consistently display respect for all areas of diversity and levels of knowledge, displaying mutual respect, trust and dignity, acting in the best interest of the credit union at all times.* Perform all duties and maintain all sensitive data with the highest standard of confidentiality and professionalism.JOB REQUIREMENTS:* A combination of education and experience equivalent to a two-year college degree plus two years progressively responsible experience in training, education, human resources, or related field including training coordination and delivery. A four-year degree in Business, Education, Human Resources/Management, or Communications is desirable.* One to three years broad based financial institution experience preferred.* Must possess and display excellent oral, written, and presentation skills.* Must consistently display courtesy, patience, tact and diplomacy.* Must maintain professional demeanor and appearance.* Knowledge of Fiserv DNA and Temenos (loan origination system) is desired.* Independent travel is required to complete duties and attend training as necessary.* A valid Driver's License is required. PHYSICAL REQUIREMENTS: Per the Dictionary of Occupational Titles, this is considered a sedentary position.* Frequent sitting (31-70%).* Occasional walking and standing (11-30%).* Ability to lift up to 10 lbs. frequently, including negligible forces.* Ability to lift up to 20 lbs. on a seldom basis.* Frequent repetitive hand and wrist motions.WORKING CONDITIONS:* Work environment is indoors, in a clean office area.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Regular Full Time Employee BenefitsYour Wellbeing:* Medical, Dental, and Vision Plans* 20 Days Accrued Paid Time Off* 10 Paid Holidays * Employer Provided Short Term Disability and Long Term Disability* Voluntary Pet InsuranceYour Financial:* 401k & Roth 401k With Employer Match* Employer Provided Life Insurance & AD&D * Tuition Assistance & Reimbursement Programs* Employee Loan Discounts* Annual Incentive ProgramYour Extra Perks:* Employee Assistance Program* Development Training* Employee Recognition Program, Gesa Gold & Service AwardsGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State of Washington, as well as, a credit/background check and a skills assessment.Gesa reserves the right not to hire any relatives of or those in a close personal relationship with any Gesa employee, Board member or Supervisory Committee member.Gesa Credit Union is an Equal Opportunity Employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Gesa Credit Union will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at (509) 378-3100.EOE/AA - Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteranhttps://www.gesa.com/pdfs/careers/eeo_policy_statement.pdf

Keywords: Gesa Credit Union, Richland , Learning and Development Partner I or II(Corporate Trainer), Other , Richland, Washington