Remote Bilingual Customer Service Position

Company: Aerotek
Location: Richland
Posted on: January 11, 2021

Job Description:

Remote Bilingual Customer Service Position:Aerotek is now hiring for a remote customer service representative! Looking for a bilingual candidate with fluency in other languages, such as Russian, Ukrainian, Vietnamese, Spanish. This position is full-time, and we are looking for candidates with a minimum of 2 years of customer service experience, with experience in health care being a plus. *MUST LIVE IN STATE OF WA* Please apply directly with your resume! Additional Skills & Qualifications:- Communicate clearly both verbally and in writing- Outstanding customer service skills - seeing the humanity in others- Demonstrated computer skills including accurately entering data into a database and using programs such as Microsoft Office and Skype- Ability to use an iPad with keyboard, or laptop, to enter data into software program for majority of the day- Ability to conduct an interview using an interpreter through the Language Access Line - Ability to follow protocols and stay on script in collecting information and providing health education information to individuals- Ability to complete a scripted interview using a web-based interview tool and simultaneously enter information into the system.- Team player - ability to know when to escalate as appropriate (working through lead/supervisor)- Demonstrated skills with being calm under pressure - Demonstrated compassion and empathy for others- Demonstrated skills to de-escalate intense conversations- Ability to work with persons from a diverse range of experiences Desirable Qualifications: - Strong time management skills (organization, prioritization, multitasking) - Experience conducting telephone-based or in-person interview, data collection and entry Health-related professional experience/training in public health, social work preferred.Required Education/Experience: High School Diploma or equivalent required. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Richland , Remote Bilingual Customer Service Position, Other , Richland, Washington