Remote Bilingual Customer Service Position
Company: Aerotek
Location: Richland
Posted on: January 11, 2021
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Job Description:
Remote Bilingual Customer Service Position:Aerotek is now hiring
for a remote customer service representative! Looking for a
bilingual candidate with fluency in other languages, such as
Russian, Ukrainian, Vietnamese, Spanish. This position is
full-time, and we are looking for candidates with a minimum of 2
years of customer service experience, with experience in health
care being a plus. *MUST LIVE IN STATE OF WA* Please apply directly
with your resume! Additional Skills & Qualifications:- Communicate
clearly both verbally and in writing- Outstanding customer service
skills - seeing the humanity in others- Demonstrated computer
skills including accurately entering data into a database and using
programs such as Microsoft Office and Skype- Ability to use an iPad
with keyboard, or laptop, to enter data into software program for
majority of the day- Ability to conduct an interview using an
interpreter through the Language Access Line - Ability to follow
protocols and stay on script in collecting information and
providing health education information to individuals- Ability to
complete a scripted interview using a web-based interview tool and
simultaneously enter information into the system.- Team player -
ability to know when to escalate as appropriate (working through
lead/supervisor)- Demonstrated skills with being calm under
pressure - Demonstrated compassion and empathy for others-
Demonstrated skills to de-escalate intense conversations- Ability
to work with persons from a diverse range of experiences Desirable
Qualifications: - Strong time management skills (organization,
prioritization, multitasking) - Experience conducting
telephone-based or in-person interview, data collection and entry
Health-related professional experience/training in public health,
social work preferred.Required Education/Experience: High School
Diploma or equivalent required. About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Richland , Remote Bilingual Customer Service Position, Other , Richland, Washington
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