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Help Desk Technicians - Level I

Company: INTRATEK COMPUTER, INC.
Location: Richland
Posted on: March 19, 2020

Job Description:

Job Description Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management. IMMEDIATE START ndash Remote Help Desk Support position SUMMARY Intratek Computer, Inc. is looking for Help Desk Technicians - Level I to support our Department of Energy client in Richland, WA. Our government client requires multiple individuals to assist their staff in transitioning to working remote during current National Emergency. Help Desk Support Specialist I Remote role ndash client is located in Richmond, WA Duration ndash 1 to 3+ month role Monday through Friday ndash First Shift Start ASAP Pay rate depends on experience RESPONSIBILITIES (remote) Assist users with desktop software installs Assist users with individual restoration of files Maintain and operate the clientsrsquo knowledge management tools Maintain and operate remote assistance tools Assess customer satisfaction via surveys, including questions regarding the timeliness, accuracy, resolution, and quality of service received Administer network user accounts in the account management tool QUALIFICATIONS High school diploma, GED or its equivalent Working knowledge of fundamental operations of software, hardware and other equipment Customer Service or Help Desk experience Must have Windows 10 computer Must have reliable phone Must be able to start immediately Equal Opportunity Employer Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Keywords: INTRATEK COMPUTER, INC., Richland , Help Desk Technicians - Level I, IT / Software / Systems , Richland, Washington

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