Team Leader
Company: Jack In The Box
Location: Richland
Posted on: January 21, 2023
Job Description:
NOW HIRING!
"This job posting is for a position in a restaurant owned and
operated by an independent franchisee, not Jack in the Box Inc.
This means the independent franchisee, and not Jack in the Box Inc.
will be your employer if you are hired. The independent franchisee
is responsible for all employment related matters in the restaurant
including, among other things, setting any requirements for this
job and all decisions concerning hiring, firing, discipline, wages,
supervision, staffing and scheduling."
POSITION SUMMARY: Responsible, as the first-line operational
supervisor, for training and leading team members in consistently
delivering an exceptional guest experience, including ensuring
great tasting/quality food, executing on 20/20 guest expectations,
and ensuring compliance with all Jack in the Box procedures,
systems and standards.
Guest Expectations
Well-Trained
- (Hassle Free) Always says 'YES' to the guest and works with the
team to help solve problems; follows the 3-steps (Listens, Says
Sorry, Makes it Right) if a problem occurs; and uses JIB Smart
Selling standards as appropriate.
- Trains and coaches team members using the Guest Expectations
training materials.
- Models being calm and productive during busy times.
- Coaches team members to ensure they are knowledgeable on job
requirements.
Neat and Well-Groomed
- (Clean) Holds team members accountable to the JIB uniform and
grooming standards and coaches them when non-compliant.
- Models looking nice and professional; shirt is tucked in; hair
is contained via a hat, visor and/or hairnet, and uniform is clean
and unwrinkled.
Friendly
- (Friendly) Models acknowledging each guest with a smile,
treating everyone with care and respect, always having a positive
and friendly attitude.
- Coaches team members on having a positive, friendly attitude
and behaviors.
- Models and coaches team members on the JIB Hospitality
Model.
Well-Staffed
- (Clean) Models how to maintain restaurant cleanliness
(interior/exterior) and monitors the facilities to ensure it is
done on a regular basis.
- Helps with order taking and cashiering during busy times.
- Is organized and actively leads and coaches the team on being
ready and prepared to serve guests as they arrive.
- Encourages team members to ask for help, when necessary, to
meet guests' needs.
- Follows the JIB Restaurant Policies and Rules in regard to
scheduled working hours, breaks, and timekeeping.
Food Tastes Great
- (Food Quality) Monitors quality to ensure the food looks and
tastes great and is of high quality.
- Models and monitors food presentation and coaches team members
when necessary.
- Coaches team members to ensure that the taste, appearance, and
temperature standards are met for all products, and retrains when
necessary.
Consistent and Quick Service
- (Fast) Models a sense of urgency, hustles, greets guests and
encourages team members to do the same.
- Leads and coaches team on how to provide consistent, fast
service.
- Helps with order taking and cashiering during busy times.
Order Accuracy
- (Accurate) Models how to communicate and work within a team to
ensure order is accurate for the guest, repeats orders following
JIB standards.
- Follows-up on order errors to get to the bottom of problems and
works with team to learn from their mistakes and improve the Does
not dismiss errors.
- Holds employees accountable to minimal order errors and
re-trains them as needed.
Food Safety
- (Food Safety/Quality) Makes sure food is safe for the guest by
following all food safety and food quality policies and
procedures.
- Follows all hand washing and glove procedures.
- Completes the Food Safety Checklist each shift.
It's All About
Brand Ambassador
- Has passion for the business and pride in Jack in the Box.
- Inspires team members to embrace the brand.
- Is proud to represent Jack in the Box.
Focus on the Guest
- Treats guests and employees with care and respect.
- Is passionate about serving the guest.
- Steps in to help employees when necessary.
- Has a happy, friendly personality that is engaging to both the
guest and other employees.
- Reads the guest and anticipates their Pays attention to guests'
verbal and non-verbal communication and addresses them
proactively.
- Handles guest complaints says 'Yes' to the Guest without
arguing, questioning or assuming the guest is Does what is right
for the guest.
- Inspires team to take care of guests and make them the number
one priority.
Team Skills
- Treats all employees with care and respect.
- Is a good team player and leader.
- Has a positive can-do attitude.
- Is dependable and reliable.
- Is willing to help others.
- Keeps calm and does not show signs of stress.
- Is open and willing to work with and lead people of all
backgrounds.
- Ensures the team provides quick service while maintaining a
calm environment.
- 'Manages the floor'' coordinates team (resources) to cover all
roles, ensure compliance of JIB standards as well as compliance to
labor laws.
Commitment
- Thrives in a fast-paced, high energy, team environment.
- Performs professionally during difficult situations and/or high
volume times.
- Takes pride in utilizing systems in the restaurant to produce
quality products and keep the restaurant clean.
- Takes corrective action to resolve issues that could jeopardize
food safety or food quality.
- Is flexible and changes direction based on the needs of the
business.
- Works with a sense of urgency.
- Knows and trains others on the products and menu.
- Knows and uses all Jack in the Box systems and tools and trains
team members on them as applicable.
- Takes accountability for cash management and handling during
their shift.
- Is meticulous in following and managing to Jack in the Box
policies and standards.
Front of Restaurant
- Includes, but not limited to duties, described below. Performs
other duties as assigned or directed.
Guest Service (Dine In/Drive-Thru)
- Immediately acknowledges and welcomes guests.
- Takes and clarifies orders, assists guests with menu selection
as appropriate.
- Enters order in POS system, collects money, and makes
change.
- Always thanks guest upon completion of order taking.
- Assembles order, works with back-up position to ensure order is
prepared timely and accurately; personally hands or delivers orders
to guests.
- Maintains cleanliness and stocking of work area.
Interior
- Empties trash cans, sweeps and mops floors, cleans dining room
tables and chairs, cleans windows and doors.
- Cleans and stocks restrooms.
- Cleans and maintains equipment, including drink dispenser, ice
bins, and POS equipment.
- Cleans miscellaneous interior items (i.e. wipes down menu
boards, order counter, ). Visually checks and inspects all areas
for cleanliness.
Exterior
- Sweeps and picks-up trash in parking lots, drive-thru area,
sidewalks, and curbs.
- Empties trash cans and cleans miscellaneous exterior items
(i.e. drive-thru menu board).
- Cleans drive-thru and dumpster Visually checks and inspects all
areas for cleanliness.
SUPERVISION
Workstation Operation
- Supervises and trains team members on workstation
operations.
- Ensures all activities are in compliance with JIB procedures,
systems, standards, and food safety, security, and cash handling
requirements.
Guest Service
- Ensures guests receive an exceptional experience by performing
quality employee training and holding restaurant team accountable
for consistently delivering excellent guest service and food
quality.
- Maintains visibility and interaction with guests; responds to
guest concerns and complaints in a positive and professional
manner; ensures positive resolution.
Leadership
- Creates a restaurant environment that is friendly, fun, clean,
and safe; treats all employees with care and respect; motivates and
inspires employees to achieve high performance.
- Conducts on-boarding and training.
- Provides feedback and recognizes employees.
- Ensures employee personal and uniform cleanliness.
- Apprises management of potential employee issues.
Back of Restaurant
- Includes, but not limited to, duties described below. Performs
other duties as assigned or directed.
Grill
- Reads grill video monitor to prepare ordered products.
- Prepares menu products according to procedure, including:
warms/toasts/grills bread products, cooks items on grill, operates
timers and removes products when timer sounds.
- Discards ingredients/products that have expired or don't meet
quality standards.
- Sets up and maintains equipment; keeps workstation stocked;
maintains cleanliness of work area, wearing appropriate safety
equipment.
Assembly
- Reads video monitor and assembles products using correct
ingredients and portioning, correctly packages products, and
verifies the appearance and quality of presentation, temperature of
product, and order accuracy before delivery to guest.
- Discards ingredients/products that have expired or don't meet
quality standards.
Prep
- Places frozen products in appropriate place to defrost, places
defrosted product in proper container and storage area, and
arranges product for first-in, first-out rotation.
- Opens product packages, places in proper storage units, and
affixes shelf life labels. Ensures all food prep and storage areas
are kept neat and clean at all times and complies with JIB food
safety standards.
- Visually checks and inspects all ingredients for
freshness.
- Measures, assembles, and prepares ingredients for various
products according to product mix information.
Fryer
- Reads fryer video monitor prepare ordered products.
- Prepares fryer products, including: places product in
appropriate rack/basket and places in correct fryer, operates
timers, removes/drains product when timer sounds, codes product,
places product in appropriate container and/or holding bin.
- Maintains cleanliness and stock of work station areas including
the fryer prep area, display bin, freezer, refrigerator, and
holding units.
Interior
- Empties trash cans, sweeps and mops floors, vacuums carpet,
washes tables and chairs, cleans windows and doors; cleans and
stocks restrooms.
- Washes and sanitizes dishes and utensils by hand or using
dishwasher.
- Changes or filters fryer shortening wearing required safety
equipment, scrubs fryer units, discards old shortening, cleans
vents and fryer screens.
- Cleans and maintains equipment, including storage freezer,
storage refrigerator, drink dispenser, ice bins, syrup lines,
grease catch pans, and POS equipment.
- Cleans miscellaneous interior items (i.e. wipes down menu
boards, order counter, ). Visually checks and inspects all areas
for cleanliness.
Exterior
- Sweeps and picks-up trash in parking lots, drive-thru area,
sidewalks, and curbs.
- Empties trash cans and cleans miscellaneous exterior items
(i.e. -drive-thru menu board).
- Cleans drive-thru and dumpster Visually checks and inspects all
areas for cleanliness.
Receiving & Storage
- Receives and stores products on delivery following established
procedures.
QUALIFICATIONS:
- Experience 6 consecutive months JIB experience and 100%
certified in all workstations for internal promotes, or 1-year
supervisory experience in a restaurant or retail customer service
environment.
- Knowledge/Skills/Abilities - Must be at least 18 years old;
must complete Team Leader training classes; and in certain states,
must be ServSafe certified. Requires ability to speak, read, and
write effectively in English; and may require ability to speak
another language to guests based on location of restaurant.
Excellent interpersonal skills; ability to perform and understand
basic math concepts (addition, subtraction, multiplication,
division); ability to work well with diverse groups of people;
proven analytical skills; and good organization and planning
skills. Is a self-starter who takes initiative and willingly
accepts responsibility. Basic knowledge of personal computers and
related software applications. Demonstrates integrity and ethical
behavior.
- Physical Requirements - Ability to stand and walk approximately
90%-95% of shift and move freely throughout the restaurant; ability
to lift and carry 15-25 lbs. Ability to listen to guests' orders,
operate a cash register, and read video monitors.
REASONABLE ACCOMMODATION:
Feast Foods, LLC dba Jack in the Box and its affiliates will make
reasonable accommodations to allow a qualified individual with a
disability to enjoy equal employment opportunities and to perform
the essential functions of the job. This position description
should be applied accordingly.
Keywords: Jack In The Box, Richland , Team Leader, Hospitality & Tourism , Richland, Washington
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