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Customer Service Representative

Company: Hutchbug Solutions
Location: Richland
Posted on: May 9, 2022

Job Description:

Job DescriptionDo you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.Compensation:$14.50 - $15.25 hourlyResponsibilities:

  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Identify common customer issues and bring them to the attention of the team
  • Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfactionQualifications:
    • High school graduate, G.E.D. recipient, or equivalent
    • Strong knowledge of customer interface and interaction
    • Must possess exemplary interpersonal skills, communication skills, and active listening skills
      • Hiring for 8am-4pm Fri, Sat, Sun, Mon OnlyAbout CompanyHutchbug Solutions is located in the Tri-Cities, WA, and has provided a custom answering service solution for over 10 years. During the COVID-19 Pandemic, we have pivoted our operations and the demand for our services has increased. Know that as a member of Hutchbug Solutions we value and respect each person because you contribute to our dynamic Hutchbug environment. As we grow, we arelooking at adding talented team members with many years of experience, knowledge of the industry, and unique diversity to our team!

Keywords: Hutchbug Solutions, Richland , Customer Service Representative, Hospitality & Tourism , Richland, Washington

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