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Customer Service Advisor

Company: Hutchbug Solutions
Location: Richland
Posted on: April 2, 2021

Job Description:

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply. Shifts available 24/7.

Responsibilities:

Communicate frequent customer suggestions to the team to troubleshoot
Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
Regularly meet with sales lead to receive the newest service and product knowledge
Reply to incoming calls from customers including products and service questions, general information, and complaints
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed


Qualifications:

Strong knowledge of customer interface and interaction
High school graduate, G.E.D. recipient, or equivalent
Must possess exemplary interpersonal skills, communication skills, and active listening skills


About Company:
Hutchbug Solutions is a company with great opportunities for growth and job stability. We are located in the Tri-Cities, WA, and have provided a custom answering service solution to clients for over 10 years. During the COVID-19 Pandemic, we have pivoted our operations and the demand for our services has increased. Know that as a member of the Hutchbug Team, we value and respect each person because you contribute to our dynamic Hutchbug Family. As we grow, we are always looking at adding talented team members with many years of experience, knowledge of the industry, and unique diversity to our team!

Keywords: Hutchbug Solutions, Richland , Customer Service Advisor, Hospitality & Tourism , Richland, Washington

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