Sys Analyst Sr - Software Asset Management
Company: Ask Staffing
Location: Pasco
Posted on: April 15, 2024
Job Description:
Sr System Analyst on the Software Asset Management team within
Nordstrom Technology is responsible for handling software
requisition, perform extensive Excel analysis, review software
license agreements, and maintaining license compliance and audit
readiness.
Key Responsibilities:
- Managing and resolving tickets in the ServiceNow queue
efficiently and effectively while embracing a customer-focused
mindset
- Contributes to the creation and maintenance of knowledge base
articles and documentation
- Ensure Software Asset Management policies and processes are
followed by end users and effective software lifecycle
management
- Collaborates with cross-functional teams to support license
renewals, resolve software license risk, and perform mitigating
actions
- Retrieve, normalize, and present large data sets in a format
that is immediately useful to answering specific questions and
provide actionable insights
- Perform ad-hoc analyses using advanced Excel functions from
multiple data sources to drive business decisions on software usage
and license optimization opportunities
- Make business decisions that directly impact software expenses
and license compliance
- Deliver assigned operational tasks, reports, data sets and
analysis insights to support Operational reviews
- Reviews and interprets Nordstrom's software license agreements
and identify rules, obligations, and license expectations to ensure
compliance with all software license agreements and software
usage
- Displays both breadth and depth of knowledge regarding
functional and technical issues
- Familiarity with software license management terms and
experience in managing governance for various license vendors (e.g.
Oracle, IBM, Microsoft)
- Leads large, complex analysis efforts for initiatives across
Nordstrom Skills
Qualifications:
- 5 years professional experience in Software Asset
Management
- 2 years of audit/compliance experience
- Professional certifications (i.e. CSAM)
- Bachelor's degree in Computer Science, Information Technology,
or related field
- Proficiency in Microsoft Excel (Pivot tables,
functions/formulas, and data visualization tools) and comfortable
working with large, complex data sets
- Understanding of how to query and structure data to assist with
data driven decisions and troubleshooting
- Experience to display complex quantitative data in a simple,
intuitive format and to present findings in a clear and concise
manner to leadership
- Excellent written and verbal communication skills, including
the ability to communicate to both technical and non-technical
audiences
- Ability to define, measure and analyze processes to identify
improvement opportunities
- Ability to influence others without direct authority and with a
focus on creating buy-in
- Recognizes the importance of teamwork to achieve
objectives.
- Strong analytical and problem-solving skills, adapts to change
quickly and easily, and able to work under pressure
- Familiarity with ServiceNow and FlextNet Manager Suite (FNMS),
JIRA, Coupa, SharePoint preferred
Education:Skills
Required
- AUDIT
- SERVICENOW
- PROBLEM-SOLVING
- JIRA
- SHAREPOINT
Additional
- SOFTWARE ASSET MANAGEMENT
- PIVOT TABLES
- DATA SOURCES
- DOCUMENTATION
- MAINTENANCE
- GOVERNANCE
- MICROSOFT SHAREPOINT
- EXCEL
- QUEUE MANAGEMENT
- SOFTWARE LIFE CYCLE
- DATA VISUALIZATION
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
- ORACLE
- MICROSOFT EXCEL
Keywords: Ask Staffing, Richland , Sys Analyst Sr - Software Asset Management, Executive , Pasco, Washington
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