Account Manager - Personal Lines
Company: PayneWest Insurance
Posted on: May 5, 2020
We're looking for a passionate and people-oriented customer
service professional who will partner with their colleagues to
develop, implement and deliver high-quality insurance and risk
management service to new and existing Personal Lines clients. As
an Account Manager you are in charge of ensuring a smooth client
experience by managing day-to-day customer service interactions and
maintaining strong and long-lasting relationships with our clients.
We will give you access to mentorship, training, resources, and
development to ensure your success but you will need to supply the
drive and desire to be a PayneWest Insurance professional. Our
ideal candidate is hungry, humble and smart- they don't stop short
of excellence and are driven to do what's best for their clients,
colleagues, and communities. What you'll be doing:
- Work with customers and carriers to handle incoming
- Manage new and renewal insurance marketing: including
negotiating with carriers, preparing presentation and proposal
materials, collecting customer information and ordering insurance
policies from carriers.
- Analysis: provide customers with insurance coverage analysis
and recommendations for improved or additional coverage.
- Update customer information:keep accurate, up-to-date records
on customers in our agency management system.
- Up sell & cross sell: work with your colleagues to find and
follow-through on up-sell and cross-sell opportunities.
- Customer service: ensure that you and your designated sales and
service team provide effective and efficient customer service.
- Plus(the fine print): you'll follow organization policies and
procedures, sales and service standards and established workflows.
You'll ensure quality control through proper file documentation and
maintenance. You'll maintain confidentiality and be an all-around
awesome member of our team. Who we're looking for:
- You're ready to throw all stereotypes of "insurance" out the
window and love your job.
- You're smart. You understand business and people.
- You're good with people, even on the tough days. Good customer
service is just part of who you are, and you love making people
- Team oriented. You maintain positive relationships with your
colleagues-and you enjoy it.
- Leadership skills. You actually walk the walk. You lead by
- You're that person everyone can depend on-to pay attention to
details, to make deadlines, to be accurate and complete when
interacting with clients, colleagues and carriers.
- You love to learn. You're earnest about improving and pursuing
- You can adapt-because our industry changes constantly and so do
the needs of our clients. You're good at staying on your toes.
- You're ready for a meaningful change. No more corporate vanilla
structure for you. (Yes, an insurance company really just said
- You embrace our core values: accountability, balance,
excellence, integrity and respect The perks of the job:A
competitive compensation package, a potential for profit sharing
and a benefits package that includes paid paternity/maternity
leave, medical leave and paid time off to volunteer within the
community. Also- we're committed to a diverse workplace and a good
work-life balance and offer a great career path with room for
growth. We take pride in providing our colleagues with
opportunities for career growth across all lines of business and
function. What you can expect:At PayneWest, we often act as de
facto consultants. We are the expert that walks into our client's
life and helps them make positive changes in their business so that
they're more competitive and protected. We take the philosophy
that-not only are we there when a client has a claim but-we are
there to help minimize their risk in the first place. We guide
businesses, develop custom insurance portfolios, and find creative
solutions. We expect you to use your business skills-and to be
creative and flexible-as you do your job. About us:Here at
PayneWest insurance is not boring. It's anything but. We like to
work as a team. We're an employee-owned company, and we're in it
together-for the good of our clients, colleagues and communities.
We're fiercely independent about how we do business-and we'd like
to keep it that way. With 700 employees and 31 offices in
Washington, Oregon, Idaho, and Montana, we are one of the top 40
largest independent insurance agencies in the country. We offer all
the value-added services of a national firm except we aren't just
about a quote, sale, and a renewal. We advocate for our clients
first and foremost. It's about a relationship, smart business
sense, long-term strategies, and being part of the community. Each
of our offices has their own distinct personality. Our work
environment:We think we've developed a pretty great work culture.
We got to where we are today through collaboration, innovation, and
an unwavering commitment to doing what's right. We strive for
continuous improvement and excellence in our industry and our
communities. We respect quality of life and nurture a balanced
personal and professional environment. We treat our clients,
colleagues and communities with fairness, decency and good
Keywords: PayneWest Insurance, Richland , Account Manager - Personal Lines, Executive , Richland, Washington
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