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Service Technician

Company: Ednetics Incorporated
Location: Richland
Posted on: September 15, 2022

Job Description:

Description: *EDNETICS IS THE TEAM TO JOIN - We provide a CAREER, NOT just a BONUS!** _Competitive Salary_* _Incentive Program_* Company Paid Medical and Dental Insurance for Employee. Company subsidized for dependents.* Company Paid Life and Disability Insurance* Paid Time Off* Paid Company Holidays* Vision, Voluntary Life, Critical Care, Accident Insurance* Employee Assistance Program* Onsite Fitness Center / Gym Membership Reimbursement* Easy Parking and Excellent Facilities* Team Building Activities* LAN Parties and Raid NightsThe Service Technician is an advanced position that works under the supervision of the Deployment Services Operations Manager and is designed to provide break-fix service and customer support during field visits or dispatches as required to maintain our customer's low voltage analog and IP based systems. Under minimal supervision, the Service Technician will commission, troubleshoot, repair, test, install, and maintain low voltage systems including: Video surveillance, Access Control, Intrusion, A/V, Intercoms, Cabling and more. Service Technicians must have a strong understanding of IP, troubleshooting methodology, basic system programming and be able to communicate that understanding to the customer.Requirements: *Essential Duties and Responsibilities** Manage all on site installation, repair, maintenance and test tasks.* Manage Work Orders and Work Order Tickets in a timely manner.* Diagnose errors or technical problems and determining proper solutions.* Install systems equipment as needed to correct installation errors, replace damaged/defective equipment and to bring offline systems back online.* Must understand project safety, blueprint reading, electrical safety, hand and power tools functionality, etc.* Must be able to work independently on multiple tasks at any given time.* Manage the installation of small projects as assigned.* Provide technical support for all Ednetics systems.* Work collaboratively with Support, Project Management, and other departments.* Interact professionally with customers while performing duties.* Provide end user training.* Complete service reports, asset sheets, as-built drawings, and other documentation as required.* Provide documentation for and assist with equipment RMA issues and processes.* Maintain assigned vehicle operationally and appearance as needed to maintain a high standard of cleanliness and company image.* Be able and available to travel to customer sites up to 70% of the time and in the field up to 90% of the workweek. Be present in-office when not traveling or in the field. Home office opportunities are not available with this position.* Other duties may be assigned._ADA Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._*Education and Experience*Must hold a Washington EL-06 electrical license. Have documented experience on projects including IP enabled equipment, and systems. (Video surveillance, Access Control, Intrusion, A/V, Analog and IP based Intercoms, Cabling and more) System and or manufacturer certifications is a plus.*Certificates, Licenses, and Registrations*A current Washington EL-06 electrical license.*Supervisory Responsibilities*No requirements.*Travel*Regional travel at 30-70% overall is expected.*About Us*Ednetics Inc. is a growing organization with a unique and outstanding corporate culture. Ednetics' people enthusiastically support the technology needs of education and government communities in the Western U.S._Ednetics Inc. is an equal opportunity employer. Type: Full-timePay: $35.00 - $40.00 per hour

Keywords: Ednetics Incorporated, Richland , Service Technician, Engineering , Richland, Washington

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