Bilingual Front Desk Coordinator
Company: Yakima Union Gospel Mission
Location: Yakima
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: Job Purpose This
position is responsible for coordinating front office operations
for the medical and dental clinics within the Care Center,
including directing and onboarding volunteers, data collection,
patient support and coordination, assisting with patient specialist
referrals, interpreter services, and various other supports to keep
the clinics running smoothly. Duties and Responsibilities Cultural
and Ministerial Responsibilities Uphold and promote YUGM’s
Christian beliefs and behaviors, core values, policies, and
procedures with a high-level of integrity. Develop professional,
caring, strengths-based relationships built on truth, respect,
encouragement, and trust. Provide ministry and show kindness and
grace to staff, volunteers, patients, clients, donors, and the
community. Functional Responsibilities Shared Responsibilities:
Model the three virtues of an ideal team player: humble
(motivation), hungry (passion), and smart (emotional intelligence).
Contribute as a member of the Care Center team, including Medical
and Dental clinics, in a collaborative, team environment, and with
volunteers. Work in supportive capacity with supervisor and
co-workers to solve departmental problems and accomplish shared
goals in pursuit of established priorities. Encourage staff and
volunteers to flourish in culture and in knowledge for YUGM
specific needs. Front Desk Responsibilities: Assist in coordinating
front office volunteers, externs, and additional personnel. Assist
in telephone and walk in reception in English and Spanish. Keep the
office and waiting area clean and organized. Assist at morning and
evening clinics as staffing needs require. Assist with health
promotion, education, and awareness when needed. Open office and
prep for a day of clinic. Assist with interpreting as needed.
Handle cash and make change. Maintain appropriate record keeping
for patient prescriptions and referrals. Check Care Center mail
daily. Create new patient charts in medical, dental, and mental
health electronic records. Check patients in and out before and
after appointments. Assist patients in completing and updating
forms when needed. Dental-Specific Responsibilities: Collect income
and verify documents and implement appropriate discount. Schedule
patients based on emergent, non-emergent, and type of procedure
needed with dentist and hygienists. Ensure both dentist and
hygienist maintain a full schedule of patients. Collect payment at
the time of visit. Follow up phone calls to collect payment. Ensure
established patients stay up-to-date on income verification.
Process end of day reconciliation. Prepare monthly collection
statements to maintain patient accounts. Medical-Specific
Responsibilities: Provide information and referral for clients,
update resource information as needed. Report provider messages to
patients regarding referrals, medications, and lab results. Assist
in the case management of patients needing to apply for financial
aid to fulfill referrals or receive medications. Schedule patients
according to variable providers’ availability as well as walk in
needs. Assist in maintaining full schedule of patients for
providers each day. Other Duties: Attend, as requested or required,
all YUGM trainings and meetings scheduled by the management team to
keep current on any policy changes, new procedures, and other
information essential to performing the job. Other duties as
assigned in support of YUGM’s mission and values. Requirements:
Education and Experience: Bilingual in Spanish and English, both in
verbal and in written form is required. Understanding and ability
to apply principles and rules of confidentiality (i.e., HIPPA).
Proficiencies: Interest in and the ability to understand and relate
to low-income populations. Works well in a collaborative team
environment, and with volunteers. Good problem-solving skills.
Patience, empathy, and compassion toward patient needs. Ability to
pay close attention to details. Computer, typing, design, and
grammar skills. Organizational skills Ability to handle phone
inquiries in a professional manner. Excellent organizational,
written, and verbal communication skills. Demonstrate personal and
work ethic reflecting YUGM’s Core Values of Love, Professionalism,
and Outcomes.
Keywords: Yakima Union Gospel Mission, Richland , Bilingual Front Desk Coordinator, Administration, Clerical , Yakima, Washington
